CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2004 and 2005 the company received letters of complaints from consumers or passengers who pointed out over a dozen kind of problems which are divided in groups in the following table. Those concerning passengers’ things carried on the plane are baggage problems. Customer service refers to service work which passengers are not satisfied with. Overselling of tickets is about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems concerning the price of tickets.
Consumer Complaints Received By the CBC
| Category | 2004 | 2005 |
| Flight problems | 20.2% | 22.1% |
| Baggage | 18.3% | 21.8% |
| Customer service | 3.1% | 11.3% |
| Over sales of seats | 10.5% | 11.8% |
| Refund problems | 10.1% | 8.1% |
| Fares | 6.4% | 6.0% |
| Reservation & Ticketing | 5.8% | 5.6% |
| Tours | 3.3% | 2.3% |
| Smoking | 3.2% | 2.9% |
| Advertising | 1.2% | 1.01% |
| Credit | 1.0% | 0.8% |
| Special passengers | 0.9% | 0.9% |
| Others | 6.0% | 5.3% |
| Total Number of Complaints | 2,988 | 1,792 |
| A．28 | B．29 | C．30 | D．31 |
| A．40% | B．60% | C．75% | D．100% |
| A．only a | B．only b | C．a and b | D．a and c |
| A．customers are not satisfied with CBC |
| B．sometimes CBC sells more tickets than its plane’s fixed seats |
| C．CBC has more than twenty planes which fly to all the capital cities of the world |
| D．customers can only buy tickets with cash |
【小題1】C
【小題1】A
【小題1】D
【小題1】A
【小題1】B
解析【小題1】細節題：2004年對信用卡抱怨的是1.0%，而總人數是2988.所以是大約30人。選C
【小題1】推理題：從2004年和2005年的投訴人的總數可知少了1096人，不到一半，BCD都超過了一半，選下降了40%，選A
【小題1】圖表題：分析圖表，可知Flight problems and Refund problems在2004年是30.3%，和 圖表D相符合。
【小題1】細節題：從表格前面三行的內容，數字想加，2004和2005年都超過40%。選A
【小題1】細節題：從文章的句子：Overselling of tickets is about the fact that more seats are sold and as a result the plane is too crowded to be safe.可知有時CBC買的票比實際的座位多。選B
科目：高中英語 來源：廣東省普寧一中09-10學年高一下學期期末考試（英語） 題型：閱讀理解
CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2003 and 2004 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. Those about passengers’ things carried by the plane are Baggage problems. Customer service refers to service work with passengers are not satisfied with. Over -sales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems about the price of tickets.
Consumer Complaints Received By the CBC
| Category（種類） | 2003 | 2004 |
| Flight problems | 20.2% | 22.1% |
| Baggage | 18.3% | 21.8% |
| Customer service | 3.1% | 11.3% |
| Over-sales of seats | 10.5% | 11.8% |
| Refund problems | 10.1% | 8.1% |
| Fares | 6.4% | 6.0% |
| Reservation & Ticketing | 5.8% | 5.6% |
| Tours | 3.3% | 2.3% |
| Smoking | 3.2% | 2.9% |
| Advertising | 1.2% | 1.01% |
| Credit | 1.0% | 0.8% |
| Special passengers | 0.9% | 0.9% |
| Others | 6.0% | 5.3% |
| Total Number of Complaints | 2,988 | 1,792 |
|
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科目：高中英語 來源：廣東省09-10學年高一下學期期末考試（英語） 題型：閱讀理解
CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2003 and 2004 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. Those about passengers’ things carried by the plane are Baggage problems. Customer service refers to service work with passengers are not satisfied with. Over -sales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems about the price of tickets.
Consumer Complaints Received By the CBC
|
Category（種類） |
2003 |
2004 |
|
Flight problems |
20.2% |
22.1% |
|
Baggage |
18.3% |
21.8% |
|
Customer service |
3.1% |
11.3% |
|
Over-sales of seats |
10.5% |
11.8% |
|
Refund problems |
10.1% |
8.1% |
|
Fares |
6.4% |
6.0% |
|
Reservation & Ticketing |
5.8% |
5.6% |
|
Tours |
3.3% |
2.3% |
|
Smoking |
3.2% |
2.9% |
|
Advertising |
1.2% |
1.01% |
|
Credit |
1.0% |
0.8% |
|
Special passengers |
0.9% |
0.9% |
|
Others |
6.0% |
5.3% |
|
Total Number of Complaints |
2,988 |
1,792 |
51．About how many complaints about Credit were received by the CBC in 2003?
A．28 B．29 C．30 D．31
52．By about what percent did the total number of complaints decrease from 2003 to 2004?
A．40% B．60% C．75% D．100%
53．If the circle graphs below show total consumer complaints for 2003, which graph shows a dark part that is about Flight problems and Refund problems together?
|
54．Which of the following statements can be inferred from the table?
a. In 2003 and in 2004, complaints about Flight problem, Baggage, and Customer service
together took about 50 percent of all consumer complaints received by the CBC Company.
b. The number of special passengers complaints was unchanged from 2003 to 2004.
c. From 2003 to 2004 the number of Flight problem complaints increased by more than 2 percent.
A．only a B．only b C．a and b D．a and c
55．From the passage we can know that .
A．customers are not satisfied with CBC
B．sometimes CBC sells more tickets than its plane’s fixed seats
C．CBC has more than twenty planes which fly to all the capital cities of the world
D．customers can only buy tickets with ready money
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科目：高中英語 來源：2011-2012年江西省高二第一次段考英語試題 題型：閱讀理解
CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2004 and 2005 the company received letters of complaints from consumers or passengers who pointed out over a dozen kind of problems which are divided in groups in the following table. Those concerning passengers' things carried on the plane are baggage problems. Customer service refers to service work which passengers are not satisfied with. Overselling of tickets is about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems concerning the price of tickets.
Consumer Complaints Received By the CBC
|
Category |
2004 |
2005 |
|
Flight problems |
20.2% |
22.1% |
|
Baggage |
18.3% |
21.8% |
|
Customer service |
3.1% |
11.3% |
|
Over sales of seats |
10.5% |
11.8% |
|
Refund problems |
10.1% |
8.1% |
|
Fares |
6.4% |
6.0% |
|
Reservation & Ticketing |
5.8% |
5.6% |
|
Tours |
3.3% |
2.3% |
|
Smoking |
3.2% |
2.9% |
|
Advertising |
1.2% |
1.01% |
|
Credit |
1.0% |
0.8% |
|
Special passengers |
0.9% |
0.9% |
|
Others |
6.0% |
5.3% |
|
Total Number of Complaints |
2,988 |
1,792 |
1. About how many complaints about Credit were received by the CBC in 2004?
A. 28 B. 29 C. 30 D. 31
2.By about what percentage did the total number of complaints decrease from 2004 to 2005?
A. 40% B. 60% C. 75% D. 100%
3.If the circle graphs below show total consumer complaints for 2004, which graph shows a dark part that is about Flight problems and Refund problems together?
4.Which of the following statements can be inferred from the table?
a. In 2004 and in 2005, complaints about Flight problems, Baggage, and Customer service
together took more than 40 percent of all consumer complaints received by the CBC Company.
b .The number of special passengers complaints was unchanged from 2004 to 2005.
c .From 2004 to 2005 the number of Flight problems complaints increased by more than 2 percent.
A．only a B．only b C．a and b D．a and c
5.From the passage we can know that _______ .
A. customers are not satisfied with CBC
B. sometimes CBC sells more tickets than its plane's fixed seats
C. CBC has more than twenty planes which fly to all the capital cities of the world
D. customers can only buy tickets with cash
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科目：高中英語 來源： 題型：閱讀理解
CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2003 and 2004 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. Those about passengers’ things carried by the plane are Baggage problems. Customer service refers to service work with passengers are not satisfied with. Over -sales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems about the price of tickets.
Consumer Complaints Received By the CBC
| Category（種類） | 2003 | 2004 |
| Flight problems | 20.2% | 22.1% |
| Baggage | 18.3% | 21.8% |
| Customer service | 3.1% | 11.3% |
| Over-sales of seats | 10.5% | 11.8% |
| Refund problems | 10.1% | 8.1% |
| Fares | 6.4% | 6.0% |
| Reservation & Ticketing | 5.8% | 5.6% |
| Tours | 3.3% | 2.3% |
| Smoking | 3.2% | 2.9% |
| Advertising | 1.2% | 1.01% |
| Credit | 1.0% | 0.8% |
| Special passengers | 0.9% | 0.9% |
| Others | 6.0% | 5.3% |
| Total Number of Complaints | 2,988 | 1,792 |
51．About how many complaints about Credit were received by the CBC in 2003?
A．28 B．29 C．30 D．31
52．By about what percent did the total number of complaints decrease from 2003 to 2004?
A．40% B．60% C．75% D．100%
53．If the circle graphs below show total consumer complaints for 2003, which graph shows a dark part that is about Flight problems and Refund problems together?
