To whom it may concern,
This letter describes the worst travel experience I have ever had．The problems we had were the result of poor management and thoughtless employees．Your airline should be ashamed of treating its customers so poorly．
On January 5, we arrived in Denver from Houston and checked in for our next flight．It wasn't long before the agent announced that our flight would be delayed because of a mechanical problem． The equipment was in Aspen, and they expected it to be repaired soon．
Soon shortly turned to much later, and during the delay, weather temporarily closed the Aspen airport．The weather cleared in Aspen and the plane took off very late for Denver．While it was in the air, the agent announced that the plane would be used for the next flight and that our flight was being cancelled．
This cancellation struck me as being unfair．There was a mad scramble （爭先恐后） as the 50 or so passengers scheduled for our flight fought for seats on later flights．When the dust settled, we were wait-listed on the 9'-00 flight the next morning．We had to spend the night in the airport．
Coming home was no better．Because of a mechanical problem, it looked like we would miss our connection in Denver．The agent assured us they would hold the Newark flight for us．Needless to say, the flight to Houston taxied out as we pulled into the gate．Arrangements were made for us to take the next flight, so we sat in the airport for 5 hours．When we finally arrived in Houston, our skis were missing．As of this writing, the skis have not been found．
Nothing you can do will make us feel better about our flights．If you are a responsible business, however, you will do what you can to see that passengers in the future are treated better．
With great displeasure,
Phyllis Dooley
1.When Phyllis wrote her letter, she felt ______．
A．tired B．fooled C．annoyed D．ashamed
2.What was Phyllis' destination when she left home on January 5?
A．Denver． B．Houston． C．Aspen． D．Not mentioned
3.What happened to Phyllis on her day coming home?
A．She took a taxi to Houston airport．
B．Her flight to Houston was cancelled．
C．Her flight was delayed for five hours．
D．She missed her connection in Denver．
科目：高中英語 來源：四川省南充高中2010屆高三下學期4月月考 題型：完型填空
第二節：完形填空（共20小題：每小題1.5分，滿分30分）
閱讀下面短文，從短文后各題所給的四個選項（A, B, C, D) 中，選出可以填入空白處的最佳選項，并在答題卡上將該項涂黑。
Hundreds of people, adults and children, come and go every day from the Kingsley School in Evanston, and police say that right now none of them has been eliminated(排除) as a(n) 21 suspect. 22 ,police have the weapon and detectives are trying to find out to whom it last 23 .
Investigators say that 24 Tuesday morning a few minutes before lunch a second grader found the weapon in a toilet in a first floor laboratory. It is a five-shot, 38 caliber(口徑) revolver that was fully loaded. 25 the 7-year-old girl reported her discovery immediately.
“We’ve taken 26 . We’ve called the police. It’s being 27 . And we are concerned,” said Evanston School’s spokesperson Jan Roy.
Wednesday school officials sent students home with a 28 addressed to their parents about the 29 .
“At this point I don’t have enough answers and I would really like to get 30 ,” said Emily Gregrich, one of the parents.
31 parents who waited for their kids Thursday afternoon still had not 32 about the gun.
The principal conducted two assemblies(集會) to put to rest rumors 33 the 475 children who 34 the school. For 35 , the police investigation is focused on interviewing adults, teachers and nonprofessional staff members who were in the building the 24-hour period 36 the weapon was found.
“Where they were, what was going on, did they see anybody, you know, anybody in the school, anything unusual 37 , and we hope to 38 information through those interviews,” said Dep. Chief Joe Bellino of the Evanston Police Department.
Thursday afternoon the school district announced 39 to improve its efforts to communicate with 40 . It will make a phone tree Thursday night, and we are told the principal has invited parents who need more information about this to meet him here at the school Friday morning.
21．A．possible B．unknown C．strange D．unusual
22．A．However B．Later C．Meanwhile D．Still
23．A．given B．offered C．devoted D．belonged
24．A．after B．before C．early D．late
25．A．Suddenly B．Fortunately C．Quickly D．Soon
26．A．advice B．measures C．notice D．notes
27．A．investigated B．discussed C．questioned D．removed
28．A．book B．speech C．letter D．record
29．A．incident B．accident C．discovery D．gun
30．A．angry B．shocked C．less D．more
31．A．Some B．Many C．Any D．Other
32．A．heard B．read C．talked D．told
33．A．in B．among C．between D．within
34．A．attend B．love C．escape D．protect
35．A．all B．certain C．now D．example
36．A．when B．while C．before D．after
37．A．goes on B．went on C．were going on D．going on
38．A．search B．develop C．prove D．check
39．A．news B．plans C．instructions D．introductions
40．A．parents B．teachers C．adults D．Students
查看答案和解析>>
科目：高中英語 來源：2014屆福建省晉江市高二下學期第一次月考英語試卷（解析版） 題型：閱讀理解
To: "The Shoe People" <inquiries@shoepeople.com>
From: "John Trimbald" <jtconstruction@img.com>
Subject: Customer Complaint
To Whom it May Concern,
I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.
Thank you,
John Trimbald, Foreman, JT Construction
To: “John Trimbald” <jtconstruction @ img. com>
From: “The Shoe People” <inquiries @ shoepeople. com>
Dear Mr. Trimbald,
Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew.
Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order. Please excuse our oversight.
To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.
Sincerely,
Stan Mason, President
1.The first email is basically an email of .
A．apology B．sympathy C．appreciation D．complaint
2.What’s wrong with the boots John Trimbald bought?
A．The soles of the boots began to fall apart.
B．The color of the boots had shaded a lot.
C．The boots didn’t fit the workers well.
D．The patterns of the boots didn’t satisfy the workers.
3.What is the underlined word “spray” used for according to the passage?
A．To repair the damaged boots. B．To protect the soles from heat.
C．To prevent the crew from danger. D．To protect the boots from concrete.
4.According to the president of The Shoe People, John Trimbald .
A．can exchange the damaged boots with new ones at any time
B．must return the damaged boots to any of the retail stores
C．will get new pairs of boots and a free year’s supply of spray
D．can return the damaged boots and spray for a full refund now
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科目：高中英語 來源：2014屆重慶市高二上學期第一次月考英語試卷（解析版） 題型：閱讀理解
To Whom It May Concern:
On March 5, 2012 , I bought a Perfect Muffin Kit from your store at Midfield Shopping Center. The cashier who assisted me was George. George was very friendly and told me that the Perfect Muffin Kit would live up to the guarantee on the box: “Perfect Muffins Every Time!”.
Unfortunately, this product did not live up to what it promised . The muffins I made were far from perfect . I followed the directions in the package very carefully . First , I removed the bag of mix from the box. Then , I poured it into a bowl. Next, I added the correct amount of water to the mix and stirred it. According to the directions, after stirring the mixture , I added half a cup of dried grapes, nuts , berries, or another favorite ingredient . My favorite ingredient happens to be hot sauce . I find that a bit of hot sauce makes pizza and soup taste very delicious. So, continuing to follow the directions, I added half a cup of hot sauce to the mix and stirred it. Finally, I poured the mix into muffin tins and baked it in the baker at 350 degrees for exactly 20 minutes.
When the muffins finished baking, I was very excited to eat the “Perfect Muffins” as promised on the box. You can imagine my disappointment when, upon tasting the muffins, I discovered that they were not perfect. These muffins were , in fact , absolutely terrible. Not even my dog was interested in eating these supposedly “perfect” muffins.
I would appreciate a full refund( money to be returned) of $3.99 for this product as soon as possible. Enclosed are the receipt, the empty box, and one of the un-perfect muffins so that you can experience it for yourself . Thank you for your attention to this matter.
Sincerely，
Michelle Bauer
1.This letter is most likely addressed to _______.
|
A．a local storeowner |
|
B．the owner of the muffin mix company |
|
C．the clerk at a local muffin bakery |
|
D．George, the cashier who sold the muffin mix |
2. The tone(語氣 ) of the author can best be described as ________.
|
A．embarrassed |
B．hopeless |
C．disappointed |
D．disgusted |
3.The author was unhappy with the product because________.
|
A．the directions of the product contained a mistake |
|
B．it was not up to the promise made on the box |
|
C．it was too difficult to follow the directions |
|
D．it was worth less money than she paid for it |
4.The author’s main purpose in writing this letter is to ________.
|
A．prevent others from making the same mistake |
|
B．persuade the company to change the wording on their box |
|
C．get back all the money paid from the shop |
|
D．complain about how bad the muffins tasted |
查看答案和解析>>
科目：高中英語 來源：2013屆福建省高二下學期期末考試英語試卷（解析版） 題型：閱讀理解
To Whom It May Concern:
On March 5, 2012 , I bought a Perfect Muffin Kit(松餅粉 ) from your store at Midfield Shopping Center. The cashier who assisted me was George. George was very friendly and told me that the Perfect Muffin Kit would live up to the guarantee on the box: “Perfect Muffins Every Time!”.
Unfortunately, this product did not live up to what it promised . The muffins I made were far from perfect . I followed the directions in the package very carefully . First , I removed the bag of mix from the box. Then , I poured it into a bowl. Next, I added the correct amount of water to the mix and stirred it. According to the directions, after stirring the mixture , I added half a cup of dried prapes, nuts , berries, or another favorite ingredient(配料 ) . My favorite ingredient happens to be hot sauce (沙司 ). I find that a bit of hot sauce makes pizza and soup taste very delicious. So, continuing to follow the directions, I added half a cup of hot sauce to the mix and stirred it. Finally, I poured the mix into muffin tins and baked it in the baker at 350 degrees for exactly 20 minutes.
When the muffins finished baking, I was very excited to eat the “Perfect Muffins” as promised on the box. You can imagine my disappointment when, upon tasting the muffins, I discovered that they were not perfect. These muffins were , in fact , absolutely terrible. Not even my dog was interested in eating these supposedly “perfect”muffins.
I would appreciate a full refund(退款 ) of $3.99 for this product as soon as possible. Enclosed are the receipt, the empty box, and one of the un-perfect muffins so that you can experience it for yourself . Thank you for your attention to this matter.
Sincerely ,
Michelle Bauer
1.This letter is most likely addressed to _______.
|
A．a local storeowner |
|
B．the owner of the muffin mix company |
|
C．the clerk at a local muffin bakery |
|
D．George, the cashier who sold the muffin mix |
2.The tone(語氣 ) of the author can best be described as ________.
|
A．embarrassed |
B．hopeless |
C．disappointed |
D．disgusted |
3.The author was unhappy with the product because________.
|
A．the directions of the product contained a mistake |
|
B．it was not up to the promise made on the box |
|
C．it was too difficult to follow the directions |
|
D．it was worth less money than she paid for it |
4.The author’s main purpose in writing this letter is to ________.
|
A．prevent others from making the same mistake |
|
B．persuade the company to change the wording on their box |
|
C．get back all the money paid from the shop |
|
D．complain about how bad the muffins tasted |
查看答案和解析>>
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